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STORAGE TECHNOLOGIES
Case Study
Storage Technologies
 
Sustenance engineering solution for a sunset fibre channel tape storage virtualization product
 
 
Customer
A leading storage technology vendor with a vast product portfolio
 
Challenges
The customer is focused at developing next generation storage product to be ahead in the market. The Storage Product was in a sustenance phase requiring multi-year support commitment to their existing customer base. The move at outsourcing the continuance and development activities of the product range of storage domain manager products was with the following main objectives:
Maintain and improve their competitive edge in the marketplace by continuing to deliver superior customer service at manageable costs.
Focus its resources on new product development activities. This made it necessary to free its engineers from the sustenance activity of the sustenance product.
The Customer evaluated several global outsourcing majors before deciding on Wipro. Their decision to tie up with Wipro was based on the following key criteria:
Domain Knowledge: The Customer wanted its business partner to have a strong storage background and experience with storage services for several big platform vendors.
Design Expertise: Development of the Product series of storage domain systems requires scalability and platform/system software expertise with a proficiency to deliver critical services.
Product Ownership Capabilities: Wipro has done similar total ownership projects for platform vendors wherein it has assumed total ownership of their Unix Operating System. This has helped Wipro gain experience in advanced project and program management methodologies for similar projects.
Process Capability: Wipro has mature and robust processes like CMMi that are consistent and measurable.
 
Solution
The Wipro Offshore Development Center took over the Product Engineering (total ownership) of the entire product and software which included the following activities:
Continuation/maintenance of the current product releases

Enhancement or addition of new features for release. 2.2 with main focus on defect rectification

Software Builds/Patch Releases

System Testing Activities

Wipro undertook the total engineering ownership on a Risk Reward business model based on a Service Level Agreement (SLA) which is unique in the Product Engineering space.
 
Benefits
Enhanced end customer satisfaction
Wipro initiated and developed scripts that made the checking of bugs in the future releases of the product code stream an automated process. This minimized both testing time and customer issues.

Faster time to market
A phased ownership approach ensured no support gap during the ownership transfer period.

Reduced costs
Wipro took over the product maintenance and support commitments to the clients existing customers. This ensured profit realization from EOL (end-of-life) products which otherwise would have been a cost center.

 
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  CASE STUDIES
Development of a storage virtualization product
Sustenance engineering of a data center class NAS product
Porting of virtualization software for a SAN switch platform
  More case studies

 
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