The highlight of Wipro’s customer interaction services is the unrivaled technical help desk support we provide. With six fully operational and completely networked customer interaction centers in India, we facilitate unmatched scalability to our customers. Our global telecom and datacom infrastructure provides superior connectivity, bandwidth availability, scalability and multiple redundancies for business continuity and disaster management. Along with these we enable superior voice quality, network management & security, agent productivity & performance management and tracking using state of art technology infrastructure.

Our customer interaction team comprises highly educated English speaking employees, each of them certified for technical competence, trained for voice and accent alignment, customer interaction skills and technology usage. All these help Wipro to excel in customer experience through personalized service delivery, ownership of customer issues and quality of technical problem resolution.

Key features of Wipro help desk support:

	High availability: As we provide 24 x 7 x 52 support you need not invest in several centers on a follow-the-Sun model.
	Single window for customers: You just need to give a single number to customers for support issues. Our integrated product support framework will take care of internal escalation.
	We support customers through voice, electronic and Web facilities
	Multi-lingual support: We have alliance programs to augment our English language support through other European and Asian language support
	Centralized coordination & program management: You need not coordinate with various layers of support or several support centers as we send across periodic information for management control
	First time problem resolution: Through an optimal mix of technical resources and processes we will provide high first time resolution of problems
	Business continuity & disaster recovery: We have a built-in BCP and DR process providing continuity and redundancy for your support window