| Understanding how complexity impacts
desktop support |
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| The client |
| A leading semi-conductor
manufacturer |
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| The challenge |
| The client wanted
to be able to document the costs associated with
managing complex desktop PC infrastructures - those
environments with a large number of unique desktop
hardware configurations. At the time no data or
analysis existed on the impact that hardware complexity
had on desktop support costs. |
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| The solution |
| The Wipro team gathered
from a wide array of firms representing very simple
to very complex desktop hardware environments. The
data was analysis to determine the impact of the
complex desktop environments and long desktop lifecycles
have on PC support costs. |
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| The results |
| Wipro authored a
white paper for the client synthesizing and documenting
the results of the study. The results of the analysis
became incorporated in the client's field sales
training materials. |
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