| Partnering with a leading infrastructure
provider to develop a service provider specific
tool |
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 |
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| The client |
| A leading infrastructure
management provider |
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| The challenge |
| The client wanted
to make a significant investment in developing a
service provider specific tool for SLA management.
While the current tool set met the needs of the
enterprise market, the client needed to develop
a detailed understanding of unique service provider
requirements. |
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| The solution |
| Market Mapping was
used to complete detailed, in-depth interviews with
a target audience. Service Managers responsible
for defining, selling and reporting on SLAs to enterprise
clients within large service provider organizations |
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| The benefits |
| The results of the
study were used to drive feature specifications
include in the roadmap for the first two releases
of the product |
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