Software product companies need to balance between product development and sustenance. As products evolve and mature, the balance shifts towards sustenance. Software product industry is consolidating and has been rewarding a few winners alone. To remain competitive, software product companies need to add more products to their portfolio, get these products to interoperate and provide a complete solution to the customer.

Our product sustenance solution extends the sustenance engineering capacity by shifting the sustenance of the mature and “sunset” products offshore.

	Products that are in the decline stage of their Life Cycle where the majority of the product revenues are from maintenance and very little or almost negligible revenues from licensing or it could be a product for which End-of-life is declared
	Product has a large installed base that needs to be supported
	Product has multi-year maintenance and support contracts for the installed base, that requires a sustenance engineering team
	Product has a large amount of software code (500K lines of code or more) that needs to be maintained during the remaining support period

Engineering ownership: Option to takeover the entire engineering responsibility of the product, including project management. This includes L1 to L4 of engineering sustenance. L1-L2 related to product support, and L3-L4 relate to sustenance engineering. Wipro offers both L1-L2 and L3-L4 services.

Engineering ownership does not imply the ownership of the Intellectual Property Transfer of engineering ownership is governed by a set of comprehensive SLA (Service Level Agreements). The SLA covers various aspects of engineering activities, as well as end-user / customer satisfaction levels. The SLA can have provisions for both bonus and penalties to ensure that the outsourced engineering team is aligned with business objectives Wipro will provide guaranteed productivity benefits year-on-year as part of the SLA