Customers start using the services after a management product has been deployed in the field and activated. A technical assistance center is supported by the product-vendor/deployment-agency to assist the customer to fix issues encountered during the use of the services/product.

The TAC team should have extensive experience in troubleshooting and resolving problems in a complex and integrated contact center environment . There should be a single point of coordination even for cross-vendor problem resolution . The TAC has four levels - L1 ( Call Center ), L2 (Help Desk), L3 (TAC), L4 (Sustenance and Support).

Wipro's expertise on contact centers and its committed TAC has helped the customers resolve their issues efficiently. Our world class quality processes ensure our TAC teams (Wipro spectramind) provide efficient 24x7x365 technical support.