Integration & testing of IP-based
Contact Center application with Enterprise Call-
Manager
The
customer
World’s
leading Enterprise networking equipment provider
The
challenge
To
develop, test and provide technical support
for IP Contact Center software/product integrated
with CallManager.
Customize
the call features and IP Phone programming
based on the customer requirement using CallManager
The
solution
Regression
Testing (Manual and Automated) to validate
the product and System Testing of the IP Contact
Center software/product integrated with CallManager.
Deliverables included:
Setting
up and configuring AVVID (Architecture for
Voice Video and Data) environment.
Installing
and Configuring the Cisco CallManager and
IP Contact Center Products
Used and tested different
versions of IP Phones, Soft Phones extensively
used in IP Contact Center – CallManager
Integration/Regression testing
Proposed Automation of testing for IP Contact
Center using CallManager API and automation
tools
Business
benefits to the customer
Timely completion
of deliverables with acceptable quality norms
given by client.
Expertise available having
the knowledge of CallManager, CallManager
API and automation tools
Exposed to most of the Hardware used by
CallManager
Expertise in configuring and administering
the CallManager for Call Centers and enterprise
telecom sites
Extending the Technical
support to CallManager from IP Contact Center.
Technology and tools
Software:
Java, C++
Hardware: MCS Servers
(7815, 7825, 7835, 7845)
Cisco IP Phones (7960,
7940, 7910 and 7905)
Tools: Jtapi, Tapi, AXL
(Avvid Xtensible Layer), Proprietary Automation
tools, Cisco Works 2000.
