| TELECOMMUNICATION AND
INTERNETWORKING |
| Voice and Next-Generation
Networks |
|
 |
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| Development and sustenance of
IVR product ranges |
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 |
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| The
client |
| The client
is a large North American Telecom Equipment vendor. |
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| The
challenge |
The project incorporated
following deliverables for various releases
 |
Deliver new
feature enhancements and provide product verification
support with consistent product quality and
within the committed delivery dates |
|
Provide sustenance services
with good turnaround/resolution times |
|
Provide consistently high
quality services in the areas of technical
documentation (primarily customer-facing documentation) |
|
Value added services to
the customers by providing technical support
during emergency needs |
|
Reduced dependency on the
clients |
|
| |
| Wipro
solution |
|
Feature development,
sustenance & integration testing for the
SS7 Signaling Servers, OAM Tool and Database
interface products spanning over various product
releases |
|
Customized application
development for varied requirements, interoperability
testing and site deployment support. Reengineering/migration
of the proprietary based scripting to open
system VXML applications |
|
Design, Implementation
& Testing of protocols toolkits for self
service application development tool |
|
Technical writing for
the complete IVR Product range including product
manuals, user guide and release notes |
|
Product Verification for
complete IVR product ranges including Signaling
Servers, CTI products etc |
|
Technical support, Beta
trial support & 24x7 support for the customer
patch upgrade |
|
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| Benefits |
|
Reduced cost
of product sustenance and feature developments
with maximized and consistent product quality |
|
Paved way for client teams
to focus on emerging technologies |
|
WT can provide excellent
solutions with reduced dependency on the client
teams |
|
| |
| Tools
and technologies |
Software:
Sun Forte 6.0, MSVC++ 6.0, Proprietary Software,
Relational Databases
Hardware: IVR and CTI systems
Tools: CVS, Proprietary tools
Protocol and Standards: SS7, IN, SIP, H.323, CAS,
DPNSS, ISDN |
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