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TELECOMMUNICATION AND INTERNETWORKING
Case Study
 
A comprehensive solution for a call agent is used to implement voice over IP for a leading telecom equipment vendor
 
 
The customer

Our customer is a leading telecom equipment vendor.

 
The challenge

The customer required a media gateway controller that had call control and voice mail features.

 
The solution

Over a short period of 8 months, our team of 6 engineers modified an MGCP stack (RFC.2705) to suit light functionality design and develop a call agent to implement telephony over IP. We also executed conformance and performance tests to meet RFC standards.

The Call agent detects tones and performs call processing and routing of features to appropriate feature agents. The project also included the implementation of feature agents for Call transfer, Call waiting, Call forward no answer, Voice Mail, Speed Call and Call Pickup.

 
The Benefit

The project helped the customer to leverage Wipro's R&D facility to extensive experience in Enterprise voice processing design and testing.

 
 
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