Wipro’s expertise in multi-service
platform helps client focus on new product development
The Client
The client is
a European telecom equipment manufacturer and
a global leader
The challenge
The client wanted
to concentrate on new product development and wanted
Wipro to take over ownership of its multi-service
platform. R&D budget was to be reduced and product
transition was to be accomplished in short and definite
time frame without cost or effort over runs. The
task on hand was complicated due to
Wipro was required to set
up the lab and handle all releases
Transition was to happen
with feature releases going on in parallel
Wipro
solution
At project startup,
domain experts from Wipro analyzed technical, legal
and operational problems for ownership (Onsite).
This was followed by domain experts from customer
coming to Wipro for initial training. As Wipro team
got trained onsite, lab setup activity went in parallel.
To prevent any spillovers, project progress was
tracked every week. The highlights of the project
included
Accomplishing
successful knowledge transfer
Wipro came out with System
Maintenance Technical Document (over 1500
pages)
Domain experts assessed
Wipro engineers in all functional areas in
the form of questions and bug fixing, small
enhancements etc
Lab setup done at Wipro,
completed well within stringent timelines
and with minimal assistance from customer
Best Practices
Lab Set up
Detailed
Planning and sharing with all engineers
Effective usage of
communication (Telecon, Videocon)
Periodic review of
upcoming maintenance document
Exhaustive
Lab design and sharing with customer
Presence of onsite
coordinator helped the communication
process
Communication Infrastructure
setup and trial runs done
Detailed Lab costing
in the beginning itself
Benefits
The client was able to
focus on new product development
Good quality
of releases helped save time and cost
