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Case Study

A global telecommunication giant achieves over 28% cost savings by providing complete ownership of its product to Wipro’s offshore R&D labs

The customer

A global telecommunication equipment company.

The challenge

The customer’s main challenge was to stay competitive in the DSLAM product market while continuing to support and enhance its existing DSLAM range of products. The existing product had to keep up with the latest technological advancement in xDSL technology and also comply with standards like TR-048. And all this had to be done at reduced development and production cost of DSLAM cards.

Now, to constantly innovate and create next generation DSLAM products, it was imperative that their engineering expertise be migrated to the design of the newer products. At the same time it was necessary for the customer to reduce the cost of maintenance and support to its existing customers.

The solution

To overcome this challenge, Wipro recommended taking up the complete ownership of the product. The team at Wipro took the ownership of the various subgroups in the departments of Software Engineering, Hardware Engineering, System Integration Testing, Hardware Integration testing and Engineering Technical Assistance Centre. To expedite this process of complete ownership, an Offshore Development Center (ODC) with a lab was set up at Wipro. Wipro successfully managed the challenges in the transition of ownership which were quick transfer of knowledge, putting in place quality processes to ensure high levels of productivity, understanding the pain-areas of end-customers and bringing product stability within a span of 10 months. The entire exercise of product ownership transition was planned and completed in a phase wise manner. The transition phases were:

	Knowledge Transfer / Transfer of Information Phase
	Offshore Development Facility Setup Phase
	DSLAM Lab Set up Phase
	Maintenance and Enhancements Phase

The benefits

The benefits achieved by the customer were :

	Smooth transition of the DSLAM engineering ownership to Wipro enabled them to focus on the next generation product line
	28% cost saving in product development
	Reduction in field errors due to robust system testing
	Improved end customer satisfaction (Customer’s customer)

Customer commendations

“Really appreciate your flexibility and commitment on providing all deliverables as promised. Excellent work”
– Director, large telecommunication equipment company


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